Support Ticket System for WooCommerce provides merchants a platform to manage general and order tickets efficiently. You can communicate with customers and close the tickets after resolving their issues.
- Download Support Ticket System for WooCommerce .zip file from your WooCommerce account.
- At the Admin Panel, go to Plugins > Add New and Upload Plugin with the file you downloaded after purchase.
- Install and Activate the extension.
- To start the configurations for this extension, go to WooCommerce > Settings > Support Ticket System at the admin panel and click the “General Tickets”.
In the general tickets tab, you can see a dashboard that provides you all the details about general tickets such as the number of total tickets, open tickets, and close tickets.
You can also see all the general tickets received by you from your customers. You can search for any ticket using the search option.
To view and reply any ticket, click the “View” button.